What Makes Us Different?
With all the different companies offering insurance services over the internet, we had to decide what makes us different; what really sets us apart from the rest. We wanted that difference to be the quality of our service and the quality of the products we provide. So we made this our VISION;
"We will build lifetime relationships with our customers and business partners by exceeding expectations, fulfilling needs and fostering trust."
Where We Make A Difference?
Whenever we make any decision, no matter how big or small, these are the things we think about. We must so that we can achieve our MISSION;
"We will become a respected household name by putting the customer at the heart of all of our business decisions."
Actions Speak Louder Than Words
Here are just a few examples of where we're putting these words into action.
- Your Feedback
We ask our customers for their thoughts on our website and our service and where your opinion highlights an improvement we can make your suggestions are quickly put in place to benefit our other customers.
- Our Products
We select our products carefully, so they are useful to you and genuinely offer protection from the risks you're trying to guard against. We are confident that, if you compare our products against the best in the market place, you will find that they are comparable and in some cases offer that little bit more
- Our People
When you contact us, the people you speak with are always friendly, polite, knowledgeable and eager to help. That goes to the core of our recruitment and training policies
- Our Business Partners
When we chose our business partners, we make sure that they share our values on customer service. Aria Assistance, who provides the fulfilment for our breakdown product, were independently assessed by the Institute of Customer Service as the leading sector company in 2012
- Your Information
Keeping your personal information private is far more important to us than trying to make a little extra money by selling it to marketing companies
- We Talk Your Language
We explain what you want to know using clear, plain English
Terms of Business
- No Hidden Charges
As part of our promise to you that there are no hidden charges, we wish to highlight that there is a £7.50 administration charge for amendments to your policy and cancellations. You can cancel your policy in the first 14 days following delivery of your documents with a full refund, but the £7.50 administration charge will apply.
Our Terms Of Business explains everything you need to know about our relationship with you, from how to cancel your policy to more information on how we protect your privacy, and details on how to contact the Financial Ombudsman Service and information on the Financial Services Compensation Scheme.