Sales Enquiry Line : 0800 440 2417 Lines open Mon-Fri 9am - 6pm and Sat 9am - 1pm
Brought to you by QDOS Insurance Services Ltd.

What Makes Us Different?

With all the different companies offering insurance services over the internet, we had to decide what makes us different; what really sets us apart from the rest. We wanted that difference to be the quality of our service and the quality of the products we provide. So we made this our VISION;

"We will build lifetime relationships with our customers and business partners by exceeding expectations, fulfilling needs and fostering trust."

Where We Make A Difference?

Whenever we make any decision, no matter how big or small, these are the things we think about. We must so that we can achieve our MISSION;

"We will become a respected household name by putting the customer at the heart of all of our business decisions."

Actions Speak Louder Than Words

Here are just a few examples of where we're putting these words into action.

  • Your Feedback

    We ask our customers for their thoughts on our website and our service and where your opinion highlights an improvement we can make your suggestions are quickly put in place to benefit our other customers.

  • Our Products

    We select our products carefully, so they are useful to you and genuinely offer protection from the risks you're trying to guard against. We are confident that, if you compare our products against the best in the market place, you will find that they are comparable and in some cases offer that little bit more

  • Our People

    When you contact us, the people you speak with are always friendly, polite, knowledgeable and eager to help. That goes to the core of our recruitment and training policies

  • Our Business Partners

    When we chose our business partners, we make sure that they share our values on customer service. Aria Assistance, who provides the fulfilment for our breakdown product, were independently assessed by the Institute of Customer Service as the leading sector company in 2012

  • Your Information

    Keeping your personal information private is far more important to us than trying to make a little extra money by selling it to marketing companies

  • We Talk Your Language

    We explain what you want to know using clear, plain English

Terms of Business

  • No Hidden Charges

    As part of our promise to you that there are no hidden charges, we wish to highlight that there is a £7.50 administration charge for amendments to your policy and cancellations. You can cancel your policy in the first 14 days following delivery of your documents with a full refund, but the £7.50 administration charge will apply.

Our Terms Of Business explains everything you need to know about our relationship with you, from how to cancel your policy to more information on how we protect your privacy, and details on how to contact the Financial Ombudsman Service and information on the Financial Services Compensation Scheme.

Review Centre independent customer opinion ratings

Rating as of Feb 2014
  • QDOS

    5 Stars
  • AA

    1.9 Stars
  • RAC

    2.1 Stars
  • Green Flag

    2.1 Stars
  • Start Rescue

    3.6 Stars
Sales Enquiry Line : 0800 440 2417